> ## Documentation Index
> Fetch the complete documentation index at: https://docs.crescendo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# List VOC conversations (reporting format)

> Returns VOC conversations in a reporting-friendly row format (no transcript content, cursor pagination).



## OpenAPI

````yaml /api-reference/openapi.json get /api/v1/reporting/tenants/{tenantId}/voc/conversations
openapi: 3.1.0
info:
  title: Crescendo Platform API
  version: 1.6.0
  description: Public HTTP API for the Crescendo platform.
servers:
  - url: https://platform.crescendo.ai
security:
  - bearerAuth: []
  - bearerTokenQuery: []
tags:
  - name: Service
    description: Service metadata and health.
  - name: Provisioning
    description: Tenant-scoped provisioning resources.
  - name: Reporting
    description: Reporting-friendly exports (cursor pagination).
  - name: VOC
    description: Upload recordings for VOC processing.
  - name: MCP
    description: Model Context Protocol (MCP) endpoints.
paths:
  /api/v1/reporting/tenants/{tenantId}/voc/conversations:
    get:
      tags:
        - Reporting
      summary: List VOC conversations (reporting format)
      description: >-
        Returns VOC conversations in a reporting-friendly row format (no
        transcript content, cursor pagination).
      operationId: listReportingVocConversations
      parameters:
        - $ref: '#/components/parameters/tenantId'
        - $ref: '#/components/parameters/reportingLimit'
        - $ref: '#/components/parameters/reportingCursor'
        - $ref: '#/components/parameters/reportingRange'
        - $ref: '#/components/parameters/reportingFrom'
        - $ref: '#/components/parameters/reportingTo'
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/VocConversationReportingResponse'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthenticated'
        '403':
          $ref: '#/components/responses/PermissionDenied'
        '503':
          $ref: '#/components/responses/Unavailable'
components:
  parameters:
    tenantId:
      name: tenantId
      in: path
      required: true
      description: Tenant identifier.
      schema:
        type: string
    reportingLimit:
      name: limit
      in: query
      required: false
      description: Max results per page. Default `1000`, max `5000`.
      schema:
        type: integer
        format: int32
        minimum: 1
        maximum: 5000
    reportingCursor:
      name: cursor
      in: query
      required: false
      description: >-
        Opaque cursor returned in `cursor.next`. When provided, do not also
        supply `range`, `from`, or `to`.
      schema:
        type: string
    reportingRange:
      name: range
      in: query
      required: false
      description: >-
        Convenience range selector. If omitted and `from` is omitted, defaults
        to `last_day`.
      schema:
        type: string
        enum:
          - last_day
          - last_week
          - last_month
    reportingFrom:
      name: from
      in: query
      required: false
      description: Range start. Accepts an ISO 8601 timestamp or epoch milliseconds.
      schema:
        oneOf:
          - type: integer
            format: int64
            description: Epoch milliseconds.
          - type: string
            format: date-time
            description: ISO 8601 timestamp.
    reportingTo:
      name: to
      in: query
      required: false
      description: >-
        Range end. Accepts an ISO 8601 timestamp or epoch milliseconds. Defaults
        to now.
      schema:
        oneOf:
          - type: integer
            format: int64
            description: Epoch milliseconds.
          - type: string
            format: date-time
            description: ISO 8601 timestamp.
  schemas:
    VocConversationReportingResponse:
      type: object
      properties:
        total:
          type: integer
          format: int64
        cursor:
          $ref: '#/components/schemas/ReportingCursor'
        data:
          type: array
          items:
            $ref: '#/components/schemas/VocConversationRow'
      required:
        - total
        - cursor
        - data
    ReportingCursor:
      type: object
      properties:
        next:
          type:
            - string
            - 'null'
      required:
        - next
    VocConversationRow:
      type: object
      description: >-
        Reporting row for a VOC conversation. Keys are optimized for
        reporting/exports.
      properties:
        ID:
          type:
            - string
            - 'null'
        TenantID:
          type:
            - string
            - 'null'
        Datetime:
          type:
            - string
            - 'null'
          format: date-time
        DatetimeUTC:
          type:
            - string
            - 'null'
          format: date-time
        Duration:
          type:
            - integer
            - 'null'
          format: int32
        Direction:
          type:
            - string
            - 'null'
        Media:
          type:
            - string
            - 'null'
        AgentName:
          type:
            - string
            - 'null'
        AgentId:
          type:
            - string
            - integer
            - 'null'
        AgentEmail:
          type:
            - string
            - 'null'
        CustomerName:
          type:
            - string
            - 'null'
        CustomerId:
          type:
            - string
            - integer
            - 'null'
        CustomerEmail:
          type:
            - string
            - 'null'
        Groups:
          oneOf:
            - type: string
            - type: array
              items:
                type: string
            - type: 'null'
        Tags:
          oneOf:
            - type: string
            - type: array
              items:
                type: string
            - type: 'null'
        Category:
          type:
            - string
            - 'null'
        Subcategory:
          type:
            - string
            - 'null'
        Tertiary:
          type:
            - string
            - 'null'
        CategoryExplanation:
          type:
            - string
            - 'null'
        CategoriesId:
          type:
            - string
            - 'null'
        Summary:
          type:
            - string
            - 'null'
        CSat:
          type:
            - number
            - 'null'
        CSatExplanation:
          type:
            - string
            - 'null'
        Sentiment:
          type:
            - number
            - 'null'
        SentimentExplanation:
          type:
            - string
            - 'null'
        Problems:
          type:
            - array
            - 'null'
          items:
            type: object
            additionalProperties: true
        KPIs:
          type:
            - array
            - 'null'
          items:
            type: object
            additionalProperties: true
        SourceSystem:
          type:
            - string
            - 'null'
        TicketId:
          type:
            - string
            - integer
            - 'null'
        TicketUrl:
          type:
            - string
            - 'null'
    ErrorResponse:
      type: object
      properties:
        code:
          type: string
        message:
          type: string
      required:
        - code
        - message
  responses:
    BadRequest:
      description: Bad request
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/ErrorResponse'
          examples:
            example:
              value:
                code: BadRequest
                message: Invalid request parameters
    Unauthenticated:
      description: Unauthenticated
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/ErrorResponse'
          examples:
            example:
              value:
                code: Unauthenticated
                message: Authorization header with Bearer token is required
    PermissionDenied:
      description: Permission denied
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/ErrorResponse'
          examples:
            example:
              value:
                code: PermissionDenied
                message: API key does not allow this operation
    Unavailable:
      description: Upstream dependency unavailable
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/ErrorResponse'
          examples:
            example:
              value:
                code: Unavailable
                message: Elastic search failed
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      bearerFormat: API Key
    bearerTokenQuery:
      type: apiKey
      in: query
      name: bearer_token
      description: >-
        Alternative to the Authorization header. Prefer the Authorization header
        whenever possible.

````